At the Indian Council of Industrial Management (ICIM), we are committed to delivering high-quality educational services. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed for our courses and services.
2. Cancellation Policy
2.1. Course Enrolment Cancellation
Timeframe: Cancellation requests must be submitted within 24 hours of enrolment to be eligible for consideration.
Procedure: To initiate a cancellation, don't hesitate to get in touch with our support team at info@icim.in with your enrollment details.
Conditions:
Cancellations are not permitted if course materials have been accessed or downloaded.
Courses purchased during promotional periods or at discounted rates are non-cancellable.
2.2. Physical Product Orders
Timeframe: Cancellation requests for physical products must be made within 12 hours of placing the order.
Conditions:
Orders cannot be cancelled once they have been shipped.
Customised or specially discounted products are non-cancellable.
3. Refund Policy
3.1. Digital Courses and Services
General Policy: All sales of digital courses and services are final. Once access has been granted, no refunds will be issued.
Duplicate Payments: If duplicate payments are made for the same course, a refund of the excess amount will be processed upon verification.
3.2. Physical Products
Damaged or Defective Items:
If you receive a damaged or defective product, please notify us within 5 days of delivery.
Provide photographic evidence and a detailed description of the issue to [Insert Contact Email].
Upon verification, a replacement will be sent, or a refund will be issued at our discretion.
Incorrect Products:
If the product received differs from what was ordered, report the discrepancy within 24 hours of receipt.
After verification, we will arrange for the correct product to be sent or issue a refund.
4. Non-Refundable Items
Courses accessed or downloaded.
Products purchased during promotional sales or at discounted rates.
Customised products or services.
5. Refund Processing
Timeframe: Approved refunds will be processed within 25-30 business days.
Method: Refunds will be credited using the original payment method used during the purchase.
6. Policy Amendments
ICIM reserves the right to amend this Cancellation and Refund Policy at any time. Changes will be effective upon posting on our website. Continued use of our services after such changes constitutes acceptance of the new policy.
7. Contact Information
For any questions or concerns regarding this policy, please contact:
Indian Council of Industrial Management (ICIM) Email: info@icim.in Phone: 9667758868
